Course Description:

This course provides an overview of tools, techniques, and best practices for effective information management, technology, and policy (IMTP) in the public and nonprofit sector. Topics covered include: organizational mission, ethics, and information; technology’s impact on human resources; Business Process Analysis (BPA); technology planning, investment, and financing; information security and accessibility; data governance; business intelligence; shifts in technology infrastructure, operations, and applications; Government 2.0+; Geographic Information Systems (GIS) and spatial analysis; IT project management; change control and Change Management; technology sprawl; Open Government; emerging laws, policies, and best practices in IMTP. In addition, this course explores ethical issues related to information access, transparency, privacy, and equity. Students are required to learn and directly apply IMTP tools to create improved systems sustainability within real-world agencies.

Note: This course is taught with purposeful emphasis on experiential learning. Students are assigned to an Experiential Learning (EL) team and an EL Host (public sector or nonprofit agency). Team members are expected to serve as Management Consultants (in training), responsible for understanding the EL Host’s mission, goals, business processes, information dynamics, legal context, fiscal constraints, and technology needs. EL hosts and project timelines rely upon timely learning and deliverables; late assignments will not be accepted. Classroom learning in Business Process Analysis (BPA), Geographic Information Systems (GIS), and Business Intelligence (BI) will be directly applied to challenges in EL Host agencies; the final exam will include a formal presentation to Executives from EL Host agencies.


(4 Units)




Donna LaSala, MPA